Scooter Stolen & Broken by Viva Air – March 2022

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disability scooter problem airline

And yall think u have bad days? Theres a big difference between being fucked with and being discriminated-

The airline attenpted to boot me and i said i wasnt going anywhere! They made me write a statement on a piece of paper and hold it in front of everyone sitting down. Shame on this entire experience

I am unable to move, my body is in pain and I have been unable to care for myself since the removal of the cart.

I;ve been in touch with the Captain of the flight that did not have an issue to send the scooter on the next flight. The cargo team had denied allowing the scooter because of the battry. I’ve flown more than 100x with my scooter cart and the batteries are airline safe.

I’ve called the customer service team over 30 times; emailed their intake form. The intake form says 15 business days or more. They are constantly ignoring me and not taking my independence seriously. Now I am forced to stay in my room all day because I cannot access mobility to move.

my scooter is stuck in MIAMI INTERNATIONAL AIRPORT with no documents if it’s damaged or what has happened to it. How can you take away legs of a person whose independent and disabled, im going to pray that you never have an accident or hurt yourself in a capacity where you need to feel the pain that I endure every single day

Please HELP ME ! U.S. Department of TransportationUSAGov @statedept Miami International Airport – MIA Miami International Airport – MIA
U.S. Department of State
@aapdofficial @adasitecompliance American Association of People with Disabilities

Yall a bunch of assholes at Viva Air send it on another airline if youre too proud to help 💩

Send the media on this to expose the airline. 🚩🚩

I give up! They take away my legs, i cant go anywhere! 🏳️🏳️🏳️🏳️🏳️

disability scooter problem airline
disability scooter problem airline
disability scooter problem airline
disability scooter problem airline
disability scooter problem airline
disability scooter problem airline
disability scooter problem airline
disability scooter problem airline
disability scooter problem airline

It’s annoying but I clearly have to deal with it face on. Even though it’s completely f****ked up. Lets just take my chair away, a$$holes Viva Air

They forced me to stand in front of everyone and take this picture after threatening to deplane me

disability scooter problem airline
disability scooter problem airline

Opened the door and everything, what trash >>>>>> Viva Air — I gave them links to ship it on a carrier or stick it on AVIANCA!

disability scooter problem airline

The lady next to me was not letting us go. She stood up for me! Thank you angel! 🙏🏻🙏🏻🙏🏻🥺🥺

I seriously surrender being disabled 🏳️🏳️🏳️ isnt it enough that im bound to chains and now u take my legs. It’s disgusting

I’m so sorry this happened to you Melissa. Please make this post public so it can be shared and shared!

Ive called every government agent from us dept of transportation to airline consumer!! All inboxes are full. Lets just make it clear that if you’re disabled, youre fucked 💔☺️

👋🏻👋🏻👋🏻🤸🏽‍♂️🤸🏽‍♂️ okaa! 321It’s public— Viva Air you’re worse than SPIRIT!

Yall wanna keep me in a box because im independent.. just wipe me off this world by now please- save me the trouble

disability scooter problem airline
I cannot believe how terrible of people they can act && still live with themselves — how they wake up in the morning! This is not a teachable moment, I am stunned … 10 whole days of relaying the same message.. being hung up on. Being told to call this other number or email this support message

Im a proud person to have my business on blast but sheesh i am back against the wall. Im hurting, im suffering. Its not even worth getting up 🔝 im gonna make it

disability scooter problem airline
disability scooter problem airline

US Dept of transportation just called me ❤️💜❤️❤️❤️❤️❤️❤️

disability scooter problem airline

The government is stepping in! They are going to bat for me. I gave them the saddest story of my life!!! 10 days without my legs and i cant go anywhere! Im stuck in my room like its the quarantine all over again.

disability scooter problem airline

Thanks for the prayers all, i should have obviously put them on blast the day it didn’t arrive, but I seriously have no energy for this sh*t every single day on top of my condition!

Smackdown is coming

disability scooter problem airline

Winning 🏅

disability scooter problem airline

Im winning ❤️❤️

Viva Air bought to be all over the news lol

They should have listened when I tried to resolution it , but instead no reply, no answer, system down, blah blah blah every bit of annoying to be this long without my cart

😞😞😞 sad right, when i start tagging them in posts, they say 15 days of response?? Im not gonna be here or without my cart for 15 days? Welp they better just buy a new one for all this chasing!!

disability scooter problem airline

How rude, seriously

786… viva air and miami international airport, back and forth! So exhausting

disability scooter problem airline

202 && 855 is our government in USA

disability scooter problem airline

Non stop for this reason… im mentally exhausted and just want to cry from this entire experience

disability scooter problem airline

And it gets better!

They made me resend information in 6 different ways, the same fkn website link 💩💩💩💩💩

disability scooter problem airline

Oh great, another 15 day message 😞😓😓

disability scooter problem airline

I just dont get it ☠️

disability scooter problem airline

I have a full time job, 7 days a week.. and this is where i spend my downtime and need to rest, meditate. My lanta. Unfair on so many levels… let’s pray the scooter has no damage

I love the fact of empathy from a department that isn’t taking any responsibility from support but relaying on the airport to complete this situation… I wouldnt have reached out to the ADA at Miami International Airport if I knew they would be another dead end. ADA should be resourceful by contacting on ‘how to support’Fml 😞😞😞

Sent all details to Miami International Airport – MIA per request of their comment on my post tagged their page…. Thursday, Friday Saturday Sunday and then Monday!! I ping them again, i am traumatized

disability scooter problem airline-1

Miami International Airport – MIA push me on to another department after 4 days of desperately waiting. You all know that they only said to DM them because their brand would ‘look bad’ for this inexcusable behavior at their airport! Thousands of flights go out every day from MIA!

disability scooter problem airline-1

So mind blown by all departments involved… like 😮

‘For the safety….’Without consideration that I can’t walk with my personal property / medical device

disability scooter problem airline-1

Just write another email, they say!

disability scooter problem airline-1
disability scooter problem airline-1

I ended up contacting the Mayor of Miami, American Disability American Association of People with Disabilities && so on. I had it cracking to get it done like this 🤷‍♂️🤷‍♂️ put the pressure on them.

disability scooter problem airline-1

Statement Issued by Vivaair—- finallyyyyyy! Their date is incorrect here.And theyve also said in the paragraph that they are not responsible for damages lmao 😂 we will see

disability scooter problem airline-1

I filed a police report with Miami-Dade PD 👮

At least my reach is attracting positive comments from the shuffle

disability scooter problem airline-1

The scooter is here but they delivered it damaged – im so so so upset

delivery truck says arrival this morning… i had hopeful thinking that they would actually keep their word. But why should they after they been saying everyday for a week that they would deliver it.

disability scooter problem airline-1

I called them three times before 10am to confirm over the phone.

disability scooter problem airline-1

Arrives in a taxi with the entire scooter shoved in the back, damaged the pole that controls my steering

I honestly am just in shock that i offered a van and even to come retrieve it myself

I still cant believe all this bullshit with Viva Air– they handled this the absolute worst way. Look how they treated my property after I gave them so many opportunities

I have a literal paper trail of every single detail

disability scooter problem airline-1

✋✋✋ oh yes, i recorded every single thing including phone calls!!!

disability scooter problem airline-1

No contact at all from Viva Air! The entire day … all week, all month… it has been like chasing a ghost to get them to contact me. They wouldnt give me a direct point of contact or email, nothing.

disability scooter problem airline-1

After being completely ready to take off, everyone with their seat belts on and luggage in the top cases; a woman walked up to me and coco and told us that we were being removed. I refused to get off the plane. Hell no.

disability scooter problem airline

She even opened the door to tell me to get the F off. Im like nooooo.

disability scooter problem airline

Held on to this baby so tight. Where would I have gone??? I was staying in an Airbnb in Miami. Da fuck

I even considered to fly back to Miami International Airport – MIA to take the battery out and ship it! If i had too! I was determined from day 1.

disability scooter problem airline-1

We had a lil extra help from a few angels that say what was happening… i literally cried the entire flight to Colombia 🇨🇴 i could not believe that all went down like that. Embarrassed in front of everyone, open the airplane door!!! Im the only white oreo on this flight and u go all that way to make it 3,000 more uncomfortable && im disabled

disability scooter problem airline-1

Both me and coco got sick and depressed.. i didnt leave my house and almost relapse after one entire year. U have any idea on how terrible that would have been? Im just one month away and i feel so shittttty without my independence!! I am in another country! And i havent been to visit here in two years.. Look at her face!!! My poor baby && she’s still a lil sick !!im always in pain, so lets increase my pain by 1,000 more %% Viva Air taking my mobility away from me!

disability scooter problem airline-1

Im even telling this man that the car is tooo small. The scooter is big!!

disability scooter problem airline-1
disability scooter problem airline-1
disability scooter problem airline-1